ABA Urges Bureau to Fix Flaws on the Consumer Complaint Database (8/31/15) In a comment letter filed today, ABA urged the Bureau of Consumer Financial Protection to remedy the significant flaws in its publication of consumer complaints before the Bureau decides to normalize complaint data. The letter was submitted in response to the Bureau's request for information regarding "best practices" for normalizing data in the Consumer Complaint Database.
OCC Discusses Compliance with SCRA, MLA, Cybersecurity Risks, and Responsible Innovation (8/31/15) Deputy Comptroller for Compliance Operations and Policy Grovetta Gardineer discussed compliance with SCRA and MLA in her remarks at the 2015 Association of Military Banks of America’s 2015 Fall Workshop in Leesburg, Virginia. Gardineer said that compliance with the SCRA remains a great concern for the OCC. In addition to SCRA compliance, banks should prepare to implement the Department of Defense's final MLA rule issued in July. ABA has published a Staff Analysis on the new rule. The Deputy Comptroller also discussed cybersecurity threats, and the OCC's new initiative to encourage responsible innovation.