The Pivotal Role of Frontline Colleagues

In this episode of Frontline Insights in Banking, Tim Welsh, Vice Chairman of Consumer and Business Banking at U.S. Bank, discusses the significance of human interactions with customers and the pivotal role frontline colleagues play in those interactions with hosts Dave Martin of Bankmechanics and Jim Bywater of SeeEverything.

Tim is passionate about powering the human potential of clients and colleagues. He gets fired up when he talks about how U.S. Bank is helping clients and colleagues learn and grow.

In this podcast, Tim shared valuable industry insights about where and how the human connection really matters, programs that are deployed at U.S. Bank for helping frontline colleagues learn and grow to better serve clients, and leadership skills for effectively coaching frontline team members.

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In Depth

Consumer Banking
Leadership & Operations

The Pivotal Role of Frontline Colleagues

In Depth

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